FAQ
Q1: How can I place an order?
A: You can place an order through our website by selecting the roses you want, adding them to your cart, and following the checkout process.
If you have any questions, feel free to contact us at info@countryparkroses.co.uk.
Q2: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and bank transfers.
Q3: Do you offer wholesale options?
A: Yes, we do offer wholesale options for businesses, garden centres, and landscapers. Please contact us at info@countryparkroses.co.uk for more details.
Q4: How long will it take to receive my order?
A: We aim to dispatch all orders within 24 hours of receipt (excluding public holidays and weekends), subject to availability and weather conditions.
Delivery times depend on your location and will be confirmed when your order is placed.
Q5: Can I return or exchange my order?
A: Yes, we accept returns and exchanges within 30 days of receipt, provided the product is in its original condition and packaging. For more details, please refer to our Return and Exchange Policy.
Q6: How do I care for my roses?
A: Each rose variety comes with detailed care instructions to help you nurture your plants. If you have any specific questions, feel free to contact us.
Q7: Do you ship internationally?
A: Currently, we only ship within the UK. For international inquiries, please contact us at info@countryparkroses.co.uk
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Q8: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on the courier’s website.
Q9: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact us immediately at info@countryparkroses.co.uk. We will arrange for a replacement or a refund as quickly as possible.
Q10: Can I customize my order?
A: Yes, we offer customization options. Please enter the details you'd like personalized on your order in the "Note to Seller" section at checkout or contact us directly for specific requests.
Q11: How can I contact you?
A: You can contact us via email at info@countryparkroses.co.uk or call us 07976880554. We are happy to assist you with any questions or concerns.
FAQ Rose Care
Q1: When is the best time to plant roses?
A: The best time to plant roses is in the spring after the last frost or in the autumn before the first frost. This allows the roses to establish their roots in milder weather.
Q2: How do I prepare the soil for planting roses?
A: Roses prefer well-drained soil rich in organic matter. Mix compost or well-rotted manure into the soil to improve its fertility and drainage. Ensure the planting hole is deep enough to accommodate the roots without bending.
Q3: How far apart should I plant my roses?
A: Space rose bushes about 60-90 cm (2-3 feet) apart to allow adequate air circulation and reduce the risk of disease. Climbing roses may need more space depending on their growth habit.
Q4: How deep should I plant my roses?
A: Plant roses so that the graft union (the bulge above the roots) is about 2.5 cm (1 inch) below the soil surface in colder climates and at ground level in warmer climates.
Q5: How often should I water newly planted roses?
A: Water newly planted roses thoroughly after planting and keep the soil consistently moist for the first few weeks. Once established, water deeply once or twice a week, depending on weather conditions.
Q6: Do roses need fertilizer?
A: Yes, roses benefit from regular feeding. Use a balanced rose fertilizer or a slow-release formula in early spring and again after the first bloom cycle. Avoid over-fertilizing as it can harm the plants.
Q7: Can I plant roses in containers?
A: Yes, roses can be planted in containers. Choose a large pot with good drainage and use a high-quality potting mix. Ensure the container receives adequate sunlight and water regularly.
Q8: What should I do if my roses get pests or diseases?
A: Inspect your roses regularly for pests and diseases. Use appropriate treatments such as insecticidal soap or fungicides as needed. Remove and dispose of affected leaves to prevent the spread of disease.
Q9: How do I prune my roses?
A: Prune roses in late winter or early spring before new growth begins. Remove dead, damaged, or diseased wood, and cut back to healthy, outward-facing buds to encourage strong growth and good air circulation.
Q10: How much sunlight do roses need?
A: Roses thrive in full sun, needing at least 6 hours of direct sunlight daily. However, they can tolerate partial shade, but may produce fewer flowers.